Fix My Aircon ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information we collect
We collect the details you give us when you request a quote, booking or order, or otherwise contact us — typically your name, phone number, email, suburb or address, and information about the job or product. If you place a shop order we also record the items and any installation details. We may collect basic technical data (such as pages visited) through analytics on our website.
How we use it
We use your information to respond to enquiries, provide quotes, schedule and carry out work, supply and install products, process payments, provide warranty support, keep records, and improve our services. With your consent, we may contact you about service reminders or offers — you can opt out at any time.
Disclosure
We don't sell your personal information. We may share it where necessary with our technicians and electrical partner to complete your job, with suppliers to order parts or units, and with service providers who help us operate (such as scheduling, payment, hosting and messaging providers). We may disclose information where required by law.
Storage and security
Your information is stored in secure systems with access controls, and we take reasonable steps to protect it from misuse, loss and unauthorised access. Some providers we use may store data on secure servers located in Australia or overseas.
Cookies and analytics
Our website may use cookies and analytics tools to understand how the site is used and to improve it. You can disable cookies in your browser, though some features may not work as well.
Access, correction and complaints
You can ask us to access or correct the personal information we hold about you, or ask us to delete it where we're able to. If you have a privacy concern or complaint, contact us using the details below and we'll respond promptly. You may also contact the Office of the Australian Information Commissioner (OAIC).
Contact
Email us. Phone: 0488 036 352. ABN 88 695 920 604.
This is a general template provided for convenience — please have it reviewed by a professional to confirm it fits your business before you rely on it.